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UPDATE 04.06.20 - STATEMENT FROM DR MILAN RADIA AND DR LINDA PARKER:

Dear Patients
 
During this unfortunate pandemic crisis, we have been forced to review how we deliver safe high quality care to our patients. It's no surprise to any of you that a lot of our work has now become remote, based on telephone advice and video review.
 
As the crisis evolves, and official advice changes, we have reflected on our procedures.
 
We have reluctantly come to the conclusion that our old style "open surgeries" that occurred on Monday, Thursday and Friday mornings cannot be allowed to resume. There is manifestly a risk in having so many people in one waiting room at the same time. In order to provide access, all appointments will be managed by telephone first. There will be no FACE to FACE access , unless reviewed and triaged by telephone first.
 
We have increased capacity by dint of using allied health professionals, including clinical pharmacists, enhanced nurse practitioners , paramedic practitioner and a physiotherapist.  We have telephone and/or digital access for advice, ( via the Engage-Consult application - see our website) now. Home visit requests will be triaged in the same way, and will obviously occur where clinically required for patient care. All Care Homes now have facilities to access our care in several different remote ways, and their care has already been transformed.
 
We recognise that there will be the occasional unusual situation, where a patient has no form of telephone or internet access. If this ( fortunately rare) situation occurs, then please do communicate with the senior administration team at the surgery, via your current method - we will endeavour to find a mutually acceptable way to facilitate care in this situation. There is access to interpreting services, including sign language - these may need to be booked in advance.
 
Together, we believe our team can continue to provide first rate care, either remotely or face-to-face when indicated.
Please do use all modalities to contact us as needed.
 
Kind regards 
Appointments
 
If you are offered a face-to-face appointment, please do not come to the Surgery more than 5 minutes before your appointment time. We now allow a maximum of 6 patients in the waiting room at any one time.
 
Please adhere to social distancing when admitted to the Surgery building.
 
Thank you.

Online Booking **TEMPORARILY SUSPENDED

Online services

We are able to offer online booking of appointments via the link https://patient.emisaccess.co.uk.  You will need to register for this service to be able to use it. To register you will need to be over 18yrs old.

You will first need to visit the surgery, bringing with you photo I.D (driving licence, passport, valid company ID) and complete a consent form. The receptionist will then generate a letter for you that will give you a unique reference number and details of how to complete the process. You can then take this home to register and activate your account.


Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Due to an increase in the number of wasted appointments through patients failing to attend without informing the surgery it has become necessary to implement the following policy:

If you fail to attend for 3 appointments with a doctor or a nurse you may be removed from the practice list and be requested to find an alternative practice.

65 patients failed to attend their appointments in April 2020 and did not cancel so these were wasted appointments. Please ensure you cancel your appointment if you no longer need it so that it can be offered to someone who does need it.

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