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UPDATE 04.06.20 - STATEMENT FROM DR MILAN RADIA AND DR LINDA PARKER:

Dear Patients
 
During this unfortunate pandemic crisis, we have been forced to review how we deliver safe high quality care to our patients. It's no surprise to any of you that a lot of our work has now become remote, based on telephone advice and video review.
 
As the crisis evolves, and official advice changes, we have reflected on our procedures.
 
We have reluctantly come to the conclusion that our old style "open surgeries" that occurred on Monday, Thursday and Friday mornings cannot be allowed to resume. There is manifestly a risk in having so many people in one waiting room at the same time. In order to provide access, all appointments will be managed by telephone first. There will be no FACE to FACE access , unless reviewed and triaged by telephone first.
 
We have increased capacity by dint of using allied health professionals, including clinical pharmacists, enhanced nurse practitioners , paramedic practitioner and a physiotherapist.  We have telephone and/or digital access for advice, ( via the Engage-Consult application - see our website) now. Home visit requests will be triaged in the same way, and will obviously occur where clinically required for patient care. All Care Homes now have facilities to access our care in several different remote ways, and their care has already been transformed.
 
We recognise that there will be the occasional unusual situation, where a patient has no form of telephone or internet access. If this ( fortunately rare) situation occurs, then please do communicate with the senior administration team at the surgery, via your current method - we will endeavour to find a mutually acceptable way to facilitate care in this situation. There is access to interpreting services, including sign language - these may need to be booked in advance.
 
Together, we believe our team can continue to provide first rate care, either remotely or face-to-face when indicated.
Please do use all modalities to contact us as needed.
 
Kind regards 

Opening Times at Beaconsfield Road Surgery (21 Beaconsfield Road) - select tabs for other branch sites

Monday, Tuesday, Wednesday and Friday 8.30am - 6.00pm

Thursday 8.30am - 1.00pm (from 06/01/20)

Please telephone 01424 755355 for appointments at Beaconsfield Road Surgery.

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