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IMPORTANT INFORMATION

Changes to Surgery opening hours in 2020 (from 6 January 2020)

All calls will be handled at the Beaconsfield Road or Fairlight Road sites only.

TELEPHONE OPTIONS - THE MAIN BEACONSFIELD ROAD SITE IS NOW OPTION 2.

The flu virus can live for many hours on hard surfaces and therefore practising good hand hygiene can limit the spread of germs and transmission of flu. People are advised to catch coughs and sneezes in a tissue, bin it, and then wash their hands afterwards to kill the germs. Practising good hand hygiene and giving eligible people the flu vaccine is the best defence against the virus. 

MESSAGE FROM EAST SUSSEX HEALTHCARE TRUST

Come and join us at the next ESHT public event on the 24 February 2020, 10.00 to 12.30 at Bexhill Health Centre, Hollier's Hill, TN40 2DZ

At the February meeting, we hope to discuss with you our plans and the progress we are making to transform outpatients’ appointments, give people more information about their health and better support people when they leave hospital after an inpatient stay.

Public meeting poster

TEST RESULTS

Please allow 1 week after your test before ringing for results. Please ring 01424 755355 between 11am and 1pm and select option 1 (Monday - Friday only).

Our reception staff are not qualified to comment on results, therefore it is your responsibility to check them and make any necessary follow-up appointment with the doctor.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

New - Online Consultations

You can now contact the surgery online to tell us all about your medical problem or ask an admin question.
Completing an Engage Consult questionnaire allows us to quickly and safely decide on the best way to help you, your child or an adult in your care.

If you send us a request within our SAME DAY RESPONSE HOURS you will hear back from us on the day, usually within 7 hours. 
If you create an account for Engage Consult, you can also receive replies online, rather than by phone.
Click on the link below to access our Engage Consult Online Consultation service.

Register today to become a blood donor at https://www.blood.co.uk/

We now have a Facebook page. Simply search for 'Beaconsfield Road Surgery, Hastings' to 'like and follow' our page. We will have regular updates on clinic information and useful tips on healthy living and local community activities.

///Road closure information from Southern Gas Network///

We have been sent the following information regarding a future road closure close to our main site:

Notification of major gas works: Keppel Road, Hastings

'I am writing to make you aware of our forthcoming gas network upgrade in Keppel Road, Hastings. Our project involves the essential replacement of old metal gas mains with new plastic pipe to ensure we continue to provide a safe and reliable gas supply to the local area. Our contractor WCB Utilities will be undertaking this work on our behalf.

Following close consultation with East Sussex County Council, we will start our project on Thursday, 2 January 2020 and expect to last approximately three weeks.

For everyone’s safety we need to implement a full road closure on Keppel Road at the junction with St Helen’s Park Road around our work area. Signed diversions will be in place for motorists.

We understand that roadworks can be frustrating. However, the new plastic pipe has a minimum lifespan of 80 years. This means that when the work is complete, Hastings residents will continue to enjoy the benefits of a safe and reliable gas supply for years to come.

We appreciate your understanding and patience while we carry out essential gas mains replacement work in the area. Please share this information with anyone you think may be impacted by our work'.

PLEASE ALLOW EXTRA JOURNEY TIME IF YOU ARE COMING TO THE SURGERY DURING THIS PERIOD. THANK YOU.

We are now taking bookings for the flu vaccination. Please ring the Surgery to book your appointment if you are eligible.

DID YOU KNOW THAT WE OFFER FLU INJECTIONS IN OUR EXTENDED ACCESS CLINICS? PLEASE RING TO BOOK AN APPOINTMENT ON 01424 755355.

OTHER APPOINTMENTS ARE AVAILABLE DURING WEEKDAYS, PLEASE RING FOR AVAILABILITY.

OPEN SURGERY AT FAIRLIGHT ROAD

In the interest of patient safety, please be aware that if Dr Parker is on duty, she cannot see an unlimited number of patients. When there is another clinician available, Dr Parker’s appointments will be capped and then patients will see an alternative clinician.

Extended Access appointments outside of normal Surgery opening hours

We are pleased to announce that we are now offering more access in the evenings and on Saturdays.

These appointments are only bookable up to 5 days in advance.

Please note that the Surgery and telephones will not be open routinely on Saturdays.

Access to the Surgery will only be granted to patients who have pre-booked these appointments. The Surgery will not be open for any other business.Improving Access

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Due to an increase in the number of wasted appointments through patients failing to attend without informing the surgery it has become necessary to implement the following policy:

If you fail to attend for 3 appointments with a doctor or a nurse you may be removed from the practice list and be requested to find an alternative practice.

206 patients failed to attend their appointments in December 2019 and did not cancel, so these were wasted appointments. Please ensure you cancel your appointment if you no longer need it so that it can be offered to someone who does need it.