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Latest News

The Patient Participation Group has held a 'virtual' meeting and the minutes can be found under the tab at the top of the page: 'Have Your Say'


From 1 August, shielding advice to those who have been identified as clinically extremely vulnerable is being relaxed and the national shielding programme is being paused. The updated guidance will be published GOV.UK


If you have symptoms of COVID-19, however mild, OR you have received a positive COVID-19 test result, the medical advice is to immediately self-isolate at home for at least 10 days from when your symptoms started. (This has changed from isolation for 7 days).


FACE MASKS - There is no requirement for people to have evidence of exemption, it is sufficient for an individual to self-declare this, and there is no requirement for General Practitioners to provide such letters.  Please visit the Government website: -

If you are exempt from wearing a mask 'Keep Safe' have designed these cards you can show to drivers, conductors and any member of the public who says something to you. You can use one if it makes you feel safer. 

CERTIFICATION IN RELATION TO COVID19 ISOLATION OR ABSENCE FROM THE WORKPLACE - Reminder - if patients need to self-isolate because they or someone in their household have Covid19 symptoms they can obtain a certificate from NHS111 or from visiting the website: -

UPDATE 14/07/20


Please sign up for an account when using the online portal as it allows us more scope to contact you faster and more efficiently. Check your emails for incoming messages from us.

Update 07/07/20

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your well-being and using the NHS and other services during coronavirus.

On 23 June, the Prime Minister announced changes to lockdown measures that would apply from 4 July. Read more about what you can and can’t do after 4 July.

The government has set out its plan to return life to as near normal as we can, for as many people as we can, as quickly and fairly as possible in order to safeguard livelihoods, but in a way that is safe and continues to protect our NHS.

The government has published guidance on staying safe outside your home and guidance on social distancing rules. This page sets out key FAQs to help you prepare for these changes.

This guidance applies in England – people in Scotland, Wales and Northern Ireland should follow the specific rules in those parts of the UK.


Due to the Covid-19 pandemic, we are currently unable to carry out certain procedures at the Surgery such as ear syringing, spirometry, etc.

In the meantime, you can find information on many self-help options at the NHS.UK website or approach your pharmacy for advice. 

We will keep you informed as soon as we know when these clinics will resume.

We are still carrying out childhood vaccinations and cervical smears so please book an appointment when you get your reminder letter. All clinical staff are wearing the appropriate personal protective equipment (PPE) for your safety and theirs. If you have any queries, please contact us.

GP services


If attending the Beaconsfield Road Surgery sites for an appointment please wear a face mask, scarf, bandanna or something similar that covers your mouth and nose. This is for your own safety as well as the safety of the staff and other patients.

If you are offered a face-to-face appointment, please do not come to the Surgery more than 5 minutes before your appointment time. We now allow a maximum of 6 patients in the waiting room at any one time.
Please adhere to social distancing when admitted to the Surgery building.
Thank you for helping us all to stay safe.๐Ÿ‘Œ


Dear Patients
During this unfortunate pandemic crisis, we have been forced to review how we deliver safe high quality care to our patients. It's no surprise to any of you that a lot of our work has now become remote, based on telephone advice and video review.
As the crisis evolves, and official advice changes, we have reflected on our procedures.
We have reluctantly come to the conclusion that our old style "open surgeries" that occurred on Monday, Thursday and Friday mornings cannot be allowed to resume. There is manifestly a risk in having so many people in one waiting room at the same time. In order to provide access, all appointments will be managed by telephone first. There will be no FACE to FACE access , unless reviewed and triaged by telephone first.
We have increased capacity by dint of using allied health professionals, including clinical pharmacists, enhanced nurse practitioners , paramedic practitioner and a physiotherapist.  We have telephone and/or digital access for advice, ( via the Engage-Consult application - see our website) now. Home visit requests will be triaged in the same way, and will obviously occur where clinically required for patient care. All Care Homes now have facilities to access our care in several different remote ways, and their care has already been transformed.
We recognise that there will be the occasional unusual situation, where a patient has no form of telephone or internet access. If this ( fortunately rare) situation occurs, then please do communicate with the senior administration team at the surgery, via your current method - we will endeavour to find a mutually acceptable way to facilitate care in this situation. There is access to interpreting services, including sign language - these may need to be booked in advance.
Together, we believe our team can continue to provide first rate care, either remotely or face-to-face when indicated.
Please do use all modalities to contact us as needed.
Kind regards 

The coronavirus (COVID-19) outbreak means you should stay at home as much as possible, but it's still easy to get NHS help using your smartphone, tablet or computer.

This page has information to help you:

  • order repeat prescriptions
  • contact your GP
  • find out about urgent dental treatment
  • manage long-term conditions
  • maintain your mental and physical well-being

If you need an NHS service, try to do it online first. This helps everyone to follow social distancing.

Patient Registrations during Covid-19 emergency

During the Covid-19 emergency your GP practice, like the rest of the NHS, is prioritising patient care.

To minimise administrative work, all GP practices locally are requesting that you (and other members of your family) do not seek to re-register with another GP practice at this time. You should only ask to register with a new GP practice if:

-You, and your family, have physically moved to a new house and are now living in a new GP practices area
-You have a new-born baby, or a newly adopted baby or child
-You are a first degree relative of a currently registered patient who has returned to live with their family
-You do not currently have a GP, and need to register with one

If you have moved to a new house, but remain within your current GPs practice area, please do not re-register with a new GP practice at the present time, even if you intend to do so in the future.

Please do not seek to register with a new GP practice unless one of these four reasons apply to you.

If you are registering and using our online portal Engage Consult to do so, please do not send in more than 1 patient's details at a time. Each new patient must be submitted individually. If you are unsure, please ring the Surgery on 01424 755355. Any submissions which contain details of more than 1 patient at a time will be rejected and you will have to submit them again.

Thank you

UPDATE 28.05.20

The NHS test and trace service:
  • ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus, and also includes targeted asymptomatic testing of NHS and social care staff and care home residents
  • helps trace close recent contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus

We are introducing this service to help return life more to normal, in a way that is safe and protects our NHS and social care. The service will allow us to trace the spread of the virus and isolate new infections and play a vital role in giving us early warning if the virus is increasing again, locally or nationally.

How NHS test and trace service works

Part 1: for someone with symptoms of coronavirus

  1. isolate: as soon as you experience coronavirus symptoms, medical advice is clear: you must self-isolate for at least 7 days. Anyone else in your household must self-isolate for 14 days from when you started having symptoms

  2. test: order a test immediately at or call 119 if you have no internet access

  3. results: if your test is positive, you must complete the remainder of your 7-day self-isolation. Anyone in your household must also complete self-isolation for 14 days from when you started having symptoms. If your test is negative, you and other household members no longer need to self-isolate

  4. share contacts: if you test positive for coronavirus, the NHS test and trace service will send you a text or email alert or call you with instructions of how to share details of people with whom you have had close, recent contact and places you have visited. It is important that you respond as soon as possible so that we can give appropriate advice to those who need it. You will be told to do this online via a secure website or you will be called by one of our contract tracers.

Part 2: if you are contacted by the NHS test and trace service because you have been in close contact with someone who has tested positive for coronavirus

  1. alert: you will be alerted by the NHS test and trace service if you have been in close contact with someone who has tested positive for coronavirus. The alert will usually come by text, email or phone call. You should then log on to the NHS test and trace website, which is normally the easiest way for you and the service to communicate with each other – but, if not, a trained call handler will talk you through what you must do. Under-18s will get a phone call and a parent or guardian will be asked to give permission for the call to continue

  2. isolate: you will be told to begin self-isolation for 14 days from your last contact with the person who has tested positive. It’s really important to do this even if you don’t feel unwell because, if you have been infected, you could become infectious to others at any point up to 14 days. Your household doesn’t need to self-isolate with you, if you do not have symptoms, but they must take extra care to follow the guidance on social distancing and handwashing and avoid contact with you at home

  3. test if needed: if you develop symptoms of coronavirus, other members of your household must self-isolate immediately at home for 14 days and you must book a test at or call 119 if you have no internet access. If your test is positive, you must continue to stay at home for at least 7 days and we will get in touch to ask about your contacts since they must self-isolate. If your test is negative, you must still complete your 14-day self-isolation period because the virus may not be detectable yet - this is crucial to avoid unknowingly spreading the virus.


UPDATE 26.05.20

Help and support from the Surgery.
If you need to contact a GP, do not come to the surgery in person.
You can:
-visit the website, or use an online service to contact us
-call us on 01424 755355
We will then give you advice about what to do.
A phone or video call with a GP, nurse or other healthcare professional may be booked for you.
You'll only be asked to visit the surgery if absolutely necessary.
Please be aware that the Surgery is very busy at the moment and you may have to wait longer than usual to speak to someone if it's not urgent.
We will then give you advice about what to do.
Our staff are here to help you. We operate a 'zero tolerance' policy regarding abuse. You may be removed from our Practice list if you are aggressive or rude to the staff.
We are currently experiencing an increase in demand for our services and we are working hard to ensure that we prioritise and triage calls appropriately and safely. Please visit the NHS.UK website for self-help information and self-referral guidance.

UPDATE 18.05.2020


From today the general clinical case definition for
COVID-19 has been updated to include loss of or change in smell or taste. It is now:

New continuous cough OR fever OR loss of/ change in smell or taste

Everyone, including health and social care workers, should self-isolate if they develop a new continuous cough or fever or loss of/ change
in smell or taste.

The individual/s household should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7
days, or longer if they still have symptoms other than cough or loss of sense of smell or taste.

๐Ÿ“ž Please be aware that if you book a phone call with the Surgery, it will show on your phone as an 'unknown number' when the doctor calls you back.

We are getting an increasing number of patients who are not answering the calls when the doctor tries to ring. If you are expecting a phone call from the Surgery, please be aware that it will show as 'unknown'.

Thank you. ๐Ÿ“ž

Are you experiencing domestic abuse?

You are not alone.

As a woman fleeing domestic abuse, you may want to access specialist refuge accommodation. The Helpline can help you find a refuge vacancy for you and your children; call us for more information.

We can also support you to find other specialist services in your community, which can provide support whether or not you have left your partner.

The freephone, 24-hour National Domestic Abuse Helpline: 0808 2000 247

The local telephone numbers are: 

  •      Brighton and Hove / East Sussex – 0300 323 9985
  •      West Sussex – 0330 222 8181

For more information please visit the Refuge website

UPDATED 28.04.20

Addendum to practice privacy policy during Covid 28.04.20

UPDATE 06.04.20


There is now no access to the Little Ridge Site without an appointment.

Please do not even drop in repeat prescriptions or letters- please speak to your pharmacy or contact the surgery by phone or online.

You may have noticed some changes in the car park, we are setting things up so as to increase our clinical capacity as we are expecting increased demand due to the Corona virus pandemic in the coming weeks. This set up is to allow us to see patients safely and reduce the risk of transmission.

We will keep you updated and we appreciate your assistance in attending the appropriate site should you need to attend the surgery for assessment.

Hastings Mutual Aid Group

UPDATE 26.03.20

How can you get assistance with foods and medicines if you are shielding?

Ask family, friends and neighbours to support you and use online services. If this is not possible, then the public sector, business, charities and the general public are gearing up to help those advised to stay at home. Please discuss your daily needs during this period of staying at home with carers, family, friends, neighbours or local community groups to see how they can support you. Please visit to register for the support that you need. This includes help with food, shopping deliveries and additional care you might need.

The government is helping pharmacies to deliver prescriptions. Prescriptions will continue to cover the same length of time as usual. If you do not currently have your prescriptions collected or delivered, you can arrange this by:

  1. Asking someone who can pick up your prescription from the local pharmacy (this is the best option, if possible).
  2. Contacting your pharmacy to ask them to help you find a volunteer (who will have been ID checked) or deliver it to you.

You may also need to arrange for collection or delivery of hospital specialist medication that is prescribed to you by your hospital care team.

If you receive support from health and social care organisations, for example, if you have care provided for you through the local authority or health care system, this will continue as normal. Your health or social care provider will be asked to take additional precautions to make sure that you are protected. The advice for formal carers is included in the home care provision.

UPDATE 23.03.20

Get an isolation note

Use this service if you have been told to stay at home because of coronavirus and you need a note for your employer.

Stay at home guide

UPDATE 12.03.20

We are monitoring the fast-changing situation regarding Coronavirus. We would advise patients to keep up to date with all current information by checking either the NHS.UK website or the GOV.UK website at…/coronavirus-covid-19-uk-government-res…

We are triaging all patients who contact the Surgery. The symptoms of Coronavirus are:

-a cough
-a high temperature
-shortness of breath

-loss of smell or taste

If you have any of these symptoms, you will be advised to contact 111 online. They have a specialist service in place which is equipped to deal with these enquiries ( 

UNDER NO CIRCUMSTANCES SHOULD YOU COME TO THE SURGERY. 111 online for advice and self-isolate if necessary.

Thank you.

Due to the current situation with Coronavirus, all PPG activities have been suspended. The April meeting has been cancelled. We will keep you informed of changes as they occur.

Thank you for your continued support.


Please allow 1 week after your test before ringing for results. Please ring 01424 755355 between 11am and 1pm and select option 1 (Monday - Friday only).

Our reception staff are not qualified to comment on results, therefore it is your responsibility to check them and make any necessary follow-up appointment with the doctor.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

New - Online Consultations

You can now contact the surgery online to tell us all about your medical problem or ask an admin question.
Completing an Engage Consult questionnaire allows us to quickly and safely decide on the best way to help you, your child or an adult in your care.

If you send us a request within our SAME DAY RESPONSE HOURS you will hear back from us on the day, usually within 7 hours. 
If you create an account for Engage Consult, you can also receive replies online, rather than by phone.
Click on the link below to access our Engage Consult Online Consultation service.

Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.

During the pandemic we temporarily allowed repeat prescriptions to be requested via this method; this would not normally be the case. We are now moving back to our usual methods for prescription requests, and so will no longer be accepting repeat prescription requests via Engage Consult. Please be advised that you will now need to register for the appropriate online service with either of the following:

Patient Access -
NHS App -

Both of these options provide the same service and allow your request to be sent directly to the doctor, rather than via the administration team.

Thank you for your understanding.



Just a reminder that if you send us an online consultation, please do not phone in as well, as this causes duplication of work for the doctors.
All online submissions sent after 10.30am will be dealt with the following day. Please only use one method of contact.
Many thanks.

In-house Physiotherapist

We now have an in-house physiotherapist. He will be based at the Little Ridge site and work all day on a Monday. You can book in directly to see him, no need to see a doctor first! The following criteria apply:

• All soft tissue injuries, sprains,
strains or sports injuries
• Arthritis – any joint
• Possible problems with muscles,
ligaments, tendons or bone,
eg tennis elbow, carpal tunnel
syndrome, ankle sprains
• Spinal pain including lower back
pain, mid-back pain and neck
• Spinal-related pain in arms or
legs, including nerve symptoms,
eg pins and needles or
• Changes to walking
• Post-orthopaedic surgery

Please note he does not see under 16s.

Please ring 01424 755355 to book to see our Physiotherapist ๐Ÿ“ž๐Ÿ‘จ‍โš•๏ธ - PLEASE NOTE, THESE ARE CURRENTLY VIDEO CONSULTATIONS IN VIEW OF THE PANDEMIC

Extended Access

*We are pleased to announce that we are now offering more access in the evenings and on Saturdays.

These appointments are only bookable up to 5 days in advance.

Please note that the Surgery and telephones will not be open routinely on Saturdays.

Access to the Surgery will only be granted to patients who have pre-booked these appointments. The Surgery will not be open for any other business.Improving Access

*Face-to-face extended access appointments are currently suspended due to the Covid-19 pandemic. 


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Due to an increase in the number of wasted appointments through patients failing to attend without informing the surgery it has become necessary to implement the following policy:

If you fail to attend for 3 appointments with a doctor or a nurse you may be removed from the practice list and be requested to find an alternative practice.

65 patients failed to attend their appointments in April 2020 and did not cancel, so these were wasted appointments. Please ensure you cancel your appointment if you no longer need it so that it can be offered to someone who does need it.

Health News from the BBC and the NHS

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