Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
We are committed to maintaining confidentiality and protecting the information we hold about you.
We adhere to the General Data Protection Regulation (GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO).
You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information. Furthermore, should you identify any inaccuracies, you have a right to have the inaccurate data corrected.
Practice Privacy Notices
Beaconsfield Road Group Practice Privacy Notice
Addendum to practice privacy policy during Covid
General Practice Extraction Service (GPES)
Privacy Notice - Care Quality Commission
Privacy Notice – Commissioning, Planning, risk stratification, patient identification
Privacy Notice ‐ Direct Care ‐ Emergencies
Privacy Notice - Direct Care, routine care and referrals
Privacy Notice – National screening programs
Privacy Notice – NHS Digital
Privacy Notice ‐ Research
Public Health Privacy Notice
Privacy Notice - Payments
Privacy Notice - Safeguarding
Privacy Notice - Summary Care Record
Privacy Notice - Population Health Management Oct 2020
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or email scwcsu.palscomplaints@nhs.net
For more information please see the separate 'Complaints & Comments' section.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.